Clinic Policies
Lateness & Cancellation Policy
Please arrive 5 minutes before your appointment time. This will allow us time to get you checked in, make you feel comfortable and offer you a warm drink before we start.
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We understand that emergencies happen. If you need to cancel your appointment, we simply ask that you notify us of any cancellations or rescheduling's at least 48 hours prior to the appointment. Cancellations that break these rules will result in the loss of your booking fee. Your appointment can be rescheduled once only. Further reschedules require a new booking entirely and your booking fee will be lost.
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Refunds Policy
Our treatments are carried out by a qualified practitioner. If you have had a treatment that you are unsatisfied with please bring it to the attention of the practitioner and follow the complaints procedure below. We do not give refunds on any treatments however we will look into your concerns immediately and try to resolve the matter as quickly as possible.
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Booking Policy
Appointments at Cosmetica Medical Aesthetics are essential. To avoid disappointment we recommend you book your treatment in advance by using our online booking system, or messaging us. We will send you an SMS reminder the day before your appointment, so you can change, confirm or cancel by telephoning us immediately. If you cannot make your appointment for any reason, please inform us straight away, we will understand and it gives someone else an opportunity to have that appointment time.
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BOOKING TERMS - Please read in full.
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By proceeding with my booking I confirm that I understand and agree to the following terms and conditions…
For medical reasons we are unable to treat those who;
+ Have severe active acne in the treatment area and/or those using steroids, chemical peels or retinol in the two weeks prior to appointment.
+ Have an active cold sore/oral herpes on day of treatment .
+ Have been on anti-biotics within the past two weeks for facial/oral infection.
+ Are immunocompromised and/or unwell on the day of the appointment - Flu/Cold/Virus ( to prevent complications ).
+ Have had facial surgery in the past 12 months.
+ Have had dermal filler elsewhere in the past 12 weeks ( there is a risk of complications with mixing products ).
+ Are undergoing, or have received chemotherapy within the last 6 months/or are on any auto-immune medication. Auto Immune medication must be stopped 6 months prior with a doctor’s note.
+ We feel are not ready, or suitable for treatment.
+You are able to re-schedule your appointment online yourself up to 48 HOURS before your scheduled appointment. All re-scheduling can be done via your
confirmation email. Failure to do so within this 48 HOUR period will result in loss of your booking fee. Your appointment can be rescheduled once only. Further
reschedules require a new booking entirely and your booking fee will be lost.
+ All clients must be 18 years old at the time of treatment. It is a legal requirement that we see a Valid ID prior to treatment. If you are not able to provide ID when asked we will not be able proceed with treatment and you will lose your booking fee.
+ Non Surgical Rhinoplasty's are not available within personalised packages. They must be booked separately.
+ We are un-insured to treat with children on the premises. If you arrive with anyone under the age of 10 sadly we will not be able to proceed with treatment and you will lose your booking fee.
+ We cannot guarantee that we will be able to see if you arrive more than 5 minutes late to your booking. You may be refused by the clinic and may lose your booking fee.
+ We cannot accept bookings made on behalf of someone else. We are not able to transfer bookings or booking fees to another individual.
+ In the event that we need to cancel or rearrange your appointment , COSMETICA MEDICAL AESTHETICS will NOT reimburse travel nor cover further expenses that may be incurred as a result. Please consider this, especially if you are travelling from abroad.
+ Changes to the GMC/NMC regulations now require prescribers to see patients face to face and therefore remote prescribing is no longer possible.
+ Booking fees are NON-REFUNDABLE under ANY CIRCUMSTANCES.
+I acknowledge that my deposit payment is a booking fee in exchange for an allocated and reserved time slot of my choice, otherwise known as ‘a service’. I
confirm that I have personally registered my details and reserved a time allocation that I am committed to. Should my circumstances change and I am no longer able to attend my booking I accept full liability and thus fore forfeit my booking payment to the company COSMETICA MEDICAL AESTHETICS.
It is important to note that it might take multiple treatments to achieve your desired result. Although it may be expensive to build initially, maintaining results are easy once you get there. Regardless, you shouldn’t begin a journey until you’re ready to commit. Dermal fillers are temporary and require upkeep once or twice a year. This is paramount to consider before booking.
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Complaints Procedure
It is our objective to ensure that every client is delighted with the services that they receive at Cosmetica Medical Aesthetics. However, we recognise that on occasions things can go wrong. If this does happen we will try to ensure we put things right at the earliest opportunity. This procedure advises how to bring things to our attention if you are not happy about the service that you have received.
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We will ensure that all complaints are followed through, documented and when appropriate action is taken to prevent a recurrence. The quickest and most effective way of resolving any problem is to bring it to our attention immediately. Please raise your concern with the practitioner. They will listen carefully to your concerns and do what they can to correct any problems.
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All complaints need to be documented in writing via email at info@cosmeticaaesthetics.co.uk. Please provide as much detail as possible, including details of your treatment, date and time of your appointment and your exact complaint. Your complaint will be assessed and we aim to get back to you within 48 hours of receiving your complaint in writing. All complaints need to be made with 4 weeks of having treatment.